Order Information

Any product can be returned (excluding food and water* items) if the return product is returned:

• Within 30 days from the date the product was received In good condition and show no signs of damage.
• If the product was damaged in original shipment or there is a defect in the craftsmanship or construction, we will refund the total cost of the product including return shipping.

If you ordered the wrong product or just want to return the product (within 30 days of receipt of order), we do not pay for the initial shipping and handling cost or the cost of shipping to return the product and there is a 20% restocking fee. We will however arrange for the product to be picked up and the freight charges will be deducted from your refund. All refunds will be made in the form of the original payment. Credit card charges must be credited to the card originally charged. Cancellations must be received before the order is processed. Quake Kare, Inc. disclaims responsibility of damage or defective claims after ten (10) days of receipt of products – open packages and inspect them upon receipt. Please repack return items in original packaging (include the Packing Slip or Sales Receipt) and ship all returns to the following address:

Quake Kare, Inc.
Attn: Returns
11969 Challenger Court
Moorpark, CA 93021

• If you do not have your Packing Slip or Sales Receipt, please include the following with your returned merchandise:
  • The first and last name used to place the order
  • The order number found in the right top corner of your Packing Slip or Sales Receipt
  • Your phone number to contact you for any necessary additional information
  • Reason for the exchange or return

*The retail cost of the food and water will be deducted from the refund when items containing food and water items are returned.