Customer Support
Thank you for shopping at Quakekare.com! Our Disaster Preparedness Advisors are standing by to help answer any questions you have regarding the types of kits or supplies you need to keep your family, school or business safe.
CONTACT US
Phone: 1-800-277-3727
Email: info@quakekare.com
Fax: 314-423-6918
Mailing Address:
10440 Trenton Ave
St. Louis, MO 63132
Satellite Office:
5300 Angeles Vista Blvd
Los Angeles, CA 90043
Operating Hours
Monday - Friday 8:00 AM CST - 5:00 PM CST
FAQ
ORDERING/PAYMENT
HOW DO I PLACE MY ORDER?
For assistance placing an order, please call 1-800-277-3727.
HOW DO I CANCEL MY ORDER?
Your order can be canceled at any time before it is shipped. Please call customer service at 1-800-277-3727 for assistance.
WHAT IF AN ITEM I ORDERED IS "BACK ORDERED?"
If an item you ordered is on "Back Order" then we will keep you updated on the status of when you can expect your item to ship. In the meantime, any additional supplies you order will be shipped separately to you without any additional shipping cost.
I AM CONFUSED ABOUT WHICH PRODUCTS I SHOULD ORDER - DO YOU OFFER ASSISTANCE?
We are here to help you prepare! Call us at 800-277-3727 to speak with one of our disaster preparedness advisors.
PAYMENT
WHAT SORT OF PAYMENT OPTIONS DO YOU ACCEPT?
We accept the following credit cards: VISA, Mastercard, Discover and American Express. We cannot accept Paypal payments. If you would like to pay by check, please remember to allow enough time for the check to clear before your order is shipped. We accept only Wire Transfers outside the U.S. and Canada.
Your shopping cart is not accepting my credit card. What should I do?
Our shopping cart is built with anti-fraud protection. Sometimes the card will be declined because of an address mis-match or for other reasons. Please contact us if you are encountering problems with the shopping cart and we will do all we can to assist you in placing your order.
IS YOUR SITE SECURE?
We do not share any client information with any other agency or company. We know that shopping via the Internet can be daunting and we pledge to provide our customers with the utmost respect and privacy by keeping all information confidential.
SHIPPING/DELIVERY
To place an international order, please call 800.277.3727.
WHEN WILL MY ORDER BE SHIPPED?
Most orders are shipped within 1-2 business days. All orders are shipped within 5 business days. Air shipments will receive priority processing.
WHAT SHIPPING CARRIER DO YOU USE?
Our standard shipping is UPS ground 3-5 day delivery. You may also choose UPS 2-Day Service or Next Day Air for an additional charge.
HOW DO I TRACK THE SHIPMENT OF MY ORDER?
You should receive an email confirmation with tracking information once your order has shipped. If you did not receive this email within 5 days of placing your order please Call 1-800-277-3727.
HOW DO YOU DETERMINE SHIPPING CHARGES?
We ship via UPS which charges by the weight of the package. Please note that many of our emergency survival kits, emergency food, and emergency water supplies are somewhat heavy items.
International orders and/or shipments may be subject to additional import fees for which Quake Kare, Inc. is not responsible for paying. Thanks for your understanding.
TAXES AND DUTY
Quakekare is not responsible and has no control over additional customs fees/taxes/duty levied by the country of import. Please check your country's import rules before ordering.
RETURNS
RETURN POLICY
Your satisfaction is extremely important to us! If you are unhappy with your purchase, please let us know. You may return items in new and unused condition within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If returned for any other reason, customers are responsible for the return shipping costs and a 15% restocking fee. Custom orders are examined on a case-by-case basis.
Returns must be authorized in advance. To request a refund and receive a Return Merchandise Authorization (RMA), please send your request for a return to Customerservice@quakekare.com. No returned merchandise will be accepted without an RMA.
HOW DO I RETURN MY ITEMS?
Once you have received an RMA, please repack return items in the original packaging (including the Packing Slip or Sales Receipt, and RMA) and ship all returns to the following address:
Lighthouse for the Blind/Quake Kare
Attn: Returns
10440 Trenton Ave
St. Louis, MO 63132
If you do not have your Packing Slip or Sales Receipt, please include the following with your returned merchandise:
The first and last name used to place the order
Your phone number to contact you for any necessary additional information
Reason for the exchange or return
If you have any questions about the return process, please call us at 800-542-3697 or email customerservice@lhbindustries.com
Quake Kare is owned and operated by Lighthouse for the Blind.